Complaints Procedure
How to make a complaint
If you have reason to complain about our service, we have a formal complaints procedure. In the first instance you should contact us in writing, by phone, fax or by email. Please direct your complaint to the Business Development Manager. We will acknowledge receipt of your complaint in writing within 5 working days and give you a response to the complaint at this time if we can. If it will take more time to deal with your complaint we will advise you of who is dealing with your complaint and when you can expect to hear a fuller response. Should our investigations take longer we will provide you with a full written response within 20 days to explain the current position of your complaint and provide you with a timescale for a full response. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service who can be contacted via their website www.fsa.gov.uk or by telephone 0845 606 1234.
Contact Address
DNA Insurance Services Ltd., Unit H, Chesham Close, Romford, Essex, RM7 7PJ.
