Existing Customers

Requesting Documents

New Customers

DNA will dispatch all New business documents by email. Documents can be posted, if you prefer, but this is subject to the charges as stipulated within our terms and conditions.

Changing Your Policy Details

DNA will dispatch all documents by email after making your amendment to your policy. Documents can be posted, if you prefer, but this is subject to the charges as stipulated within our terms and conditions.

Renewing Your Policy

DNA will dispatch all renewal documents by email. Documents can be posted, if you prefer, but this is subject to the charges as stipulated within our terms and conditions.

Lost Certificates

Your insurance certificate is a legal document and should be kept in a safe place, preferably not in your car.

If you need a replacement certificate, please contact us immediately on:

0344 573 2400

Cover Notes

Some insurers prefer us to issue cover notes at inception or following a change to your policy. Cover notes have the same legal bearing as insurance certificates but will expire, typically in 30 days.

Either DNA or your insurance company will provide a certificate valid for the remaining term of the policy before the cover note expires.

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