A claims service that skips straight to the point

We understand that when it comes to insurance, you take it out but you never want to use it. So if something happens and you have to claim, you want it to be as easy as possible. With DNA, it is.

We don’t waste time when you want to claim

If you need to claim, you can reach us at any time on our 24/7 helpline and rely on support at every stage of the claims process, from the moment you get in touch.

For motor claims, call 0800 288 9477. For all other claims, call 01708 922 729. Please have your policy number at the ready.

Vehicle cover
Business or property
Big business

Claiming on your vehicle cover

We’re always on hand to help manage your motor claim from start to finish. You’ll get dedicated support to get you back on the road, including a replacement vehicle and no excess to pay if the accident wasn’t your fault. Plus we’ll arrange for your vehicle to be delivered and collected once it’s all fixed.

You’ll get

  • A full claims service with support from us throughout the whole process
  • Dedicated help liaising with your insurer and third party insurers
  • A replacement vehicle if the accident wasn’t your fault
  • A courtesy vehicle while yours is repaired
  • Replacement vehicle costs and loss of earnings
  • Help dealing with any total loss payments
  • Help with any injury claim arising from the accident
  • No excess to pay and no win, no fee if the accident wasn’t your fault
  • Vehicle recovery and storage
  • A 24/7 claims line, every day of the year

To make a claim, call 0800 288 9477

Claiming for your business or property

For any claim that’s not on the road, we partner up with an organisation called Oakleafe. As members of the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters, they’re first-class at what they do – which is support you throughout your claim. They’ll come out to see you face-to-face, help you with all the paperwork and gather the evidence you need to make your claim. They’ll also deal with other insurers on your behalf and help you claim exactly what you’re entitled to.

You’ll get

  • A dedicated, experienced loss assessor
  • Professional preparation and presentation of your claim
  • All meetings with the Loss Adjuster handled on your behalf
  • Notification of the claim to your insurer
  • Regular updates to manage your expectations
  • Full access to files via their online TrackPro system
  • Help with claiming all other out-of-pocket expenses
  • Help with claiming exactly what you’re entitled to

To make a non-motor claim, call 01708 922 729

Support for your business claims

Our belief in loyalty is why we form long-term relationships with so many of our clients – and for our larger business customers, we know you need a claims service that goes above and beyond. So if you’ve got a big business claim or multiple claims across different policies, we step in to do the hard work for you. We’ll assign you your own DNA claims executive who will act as your internal claims handler, and work through every step of the process on your behalf.

You’ll get

  • A dedicated claims handler across all policies we’ve helped place for you
  • Professional preparation and presentation of your claim to insurers
  • All meetings with the Loss Adjuster handled on your behalf
  • Notification of the claim to your insurer
  • Regular updates to manage your expectations
  • Support claiming exactly what you’re entitled to
  • Follow-up reviews to manage future risk and maintain a stable premium

To make a Business claim, call 01708 922 729

Ross – hot on claims, nicknamed ‘Stone-Cold’

He looks a bit like the famous wrestler, but there’s nothing stony about Ross – he’s got a big grin and a knack for keeping things calm when you need to make a claim. Not one to waste time, he’ll be hot on the heels of our excellent claims team the minute you pick up the phone, so we can get you back in business before you know it.

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